Refund policy
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STELLAR SIGNATURE
DELIVERY, RETURNS & EXCHANGES POLICY
Thank you for shopping with Stellar Signature.
DELIVERY INFORMATION
UAE DELIVERY
Ready-to-Ship Items
Items available in our UAE warehouse are typically delivered within 1–2 business days from order confirmation.
Pre-Order Items
Pre-order items are typically delivered within 9–14 business days from order confirmation.
Please note that all delivery timelines are estimates and may vary due to supplier schedules, customs procedures, public holidays, courier delays, or circumstances beyond our control.
GCC DELIVERIES
For deliveries within GCC countries, customers are kindly requested to contact us directly via WhatsApp before placing an order.
Shipping costs, delivery timelines, and available courier options will be confirmed individually based on the destination country.
INTERNATIONAL DELIVERIES
For international deliveries outside the GCC, customers are kindly requested to contact us directly via WhatsApp before placing an order.
International shipping rates, estimated delivery times, customs requirements, and available courier options will be provided upon request.
CUSTOMS & IMPORT CHARGES
For international shipments, any customs duties, taxes, import fees, or local charges imposed by the destination country are the responsibility of the customer.
ORDER TRACKING
Tracking details will be provided where applicable once your order has been dispatched.
INCORRECT ADDRESS INFORMATION
Customers are responsible for providing accurate delivery information. Stellar Signature is not responsible for delays or additional charges resulting from incorrect or incomplete address details.
RETURNS & EXCHANGES
NO REFUNDS
Stellar Signature does not offer refunds, cancellations, or cash returns for change of mind, sizing preferences, personal preference changes, delayed decisions, or any other non-defective reasons.
EXCHANGES AVAILABLE WITHIN THE UAE ONLY
Exchange services are available exclusively for orders delivered within the United Arab Emirates.
At this time, exchanges are not available for GCC or international orders.
Customers outside the UAE are encouraged to carefully review product descriptions, sizing information, and product images before placing an order.
EXCHANGE ELIGIBILITY
Exchange requests must be submitted within 2 calendar days of receiving your order.
To be eligible for an exchange, items must:
• Be unworn, unused, and unwashed
• Have all original tags attached
• Be returned in their original packaging
• Be free from perfume, makeup, stains, damage, or alterations
Items that do not meet these conditions may be declined.
PRE-ORDER ITEMS
Pre-order items are specially sourced upon order confirmation and are not eligible for refunds or cancellations.
Pre-order items may be exchanged only in accordance with this policy.
PRE-ORDER EXCHANGE PROCESS
If a customer requests an exchange for a pre-order item, whether for a different size or a different pre-order style, the original item must first be returned and inspected by Stellar Signature.
Once the returned item has been received and approved for exchange, a new order will be placed for the replacement item.
Customers acknowledge that replacement pre-order items typically require an additional 9–14 business days for delivery after the exchange has been approved. Delivery may occasionally take longer depending on supplier availability, production schedules, shipping timelines, customs procedures, public holidays, or other circumstances beyond our control.
Exchange processing times do not begin until the original item has been successfully received and inspected by Stellar Signature.
By placing a pre-order, customers acknowledge and accept these exchange timelines.
EXCHANGE SHIPPING COSTS
Unless an item is received damaged or incorrect, all shipping and delivery costs associated with an exchange are the responsibility of the customer.
DAMAGED OR INCORRECT ITEMS
If you receive an incorrect item or an item with a manufacturing defect, you must contact us within 24 hours of delivery and provide clear photographs for review.
Approved cases will be resolved through replacement or exchange where applicable.
Please note that minor variations in colour, texture, measurements, embroidery placement, embellishments, beadwork, crystal placement, lace placement, or product appearance caused by photography, lighting conditions, screen settings, manufacturing processes, or handmade detailing do not constitute defects.
RIGHT TO REFUSE
Stellar Signature reserves the right to refuse any exchange request that does not comply with this policy.
CONTACT US
WhatsApp: +971 585262660
Email: stellarexperts888@gmail.ae
Website: www.stellarexperts.ae
By placing an order with Stellar Signature, you confirm that you have read, understood, and agreed to this Delivery, Returns & Exchanges Policy.
DELIVERY, RETURNS & EXCHANGES POLICY
Thank you for shopping with Stellar Signature.
DELIVERY INFORMATION
UAE DELIVERY
Ready-to-Ship Items
Items available in our UAE warehouse are typically delivered within 1–2 business days from order confirmation.
Pre-Order Items
Pre-order items are typically delivered within 9–14 business days from order confirmation.
Please note that all delivery timelines are estimates and may vary due to supplier schedules, customs procedures, public holidays, courier delays, or circumstances beyond our control.
GCC DELIVERIES
For deliveries within GCC countries, customers are kindly requested to contact us directly via WhatsApp before placing an order.
Shipping costs, delivery timelines, and available courier options will be confirmed individually based on the destination country.
INTERNATIONAL DELIVERIES
For international deliveries outside the GCC, customers are kindly requested to contact us directly via WhatsApp before placing an order.
International shipping rates, estimated delivery times, customs requirements, and available courier options will be provided upon request.
CUSTOMS & IMPORT CHARGES
For international shipments, any customs duties, taxes, import fees, or local charges imposed by the destination country are the responsibility of the customer.
ORDER TRACKING
Tracking details will be provided where applicable once your order has been dispatched.
INCORRECT ADDRESS INFORMATION
Customers are responsible for providing accurate delivery information. Stellar Signature is not responsible for delays or additional charges resulting from incorrect or incomplete address details.
RETURNS & EXCHANGES
NO REFUNDS
Stellar Signature does not offer refunds, cancellations, or cash returns for change of mind, sizing preferences, personal preference changes, delayed decisions, or any other non-defective reasons.
EXCHANGES AVAILABLE WITHIN THE UAE ONLY
Exchange services are available exclusively for orders delivered within the United Arab Emirates.
At this time, exchanges are not available for GCC or international orders.
Customers outside the UAE are encouraged to carefully review product descriptions, sizing information, and product images before placing an order.
EXCHANGE ELIGIBILITY
Exchange requests must be submitted within 2 calendar days of receiving your order.
To be eligible for an exchange, items must:
• Be unworn, unused, and unwashed
• Have all original tags attached
• Be returned in their original packaging
• Be free from perfume, makeup, stains, damage, or alterations
Items that do not meet these conditions may be declined.
PRE-ORDER ITEMS
Pre-order items are specially sourced upon order confirmation and are not eligible for refunds or cancellations.
Pre-order items may be exchanged only in accordance with this policy.
PRE-ORDER EXCHANGE PROCESS
If a customer requests an exchange for a pre-order item, whether for a different size or a different pre-order style, the original item must first be returned and inspected by Stellar Signature.
Once the returned item has been received and approved for exchange, a new order will be placed for the replacement item.
Customers acknowledge that replacement pre-order items typically require an additional 9–14 business days for delivery after the exchange has been approved. Delivery may occasionally take longer depending on supplier availability, production schedules, shipping timelines, customs procedures, public holidays, or other circumstances beyond our control.
Exchange processing times do not begin until the original item has been successfully received and inspected by Stellar Signature.
By placing a pre-order, customers acknowledge and accept these exchange timelines.
EXCHANGE SHIPPING COSTS
Unless an item is received damaged or incorrect, all shipping and delivery costs associated with an exchange are the responsibility of the customer.
DAMAGED OR INCORRECT ITEMS
If you receive an incorrect item or an item with a manufacturing defect, you must contact us within 24 hours of delivery and provide clear photographs for review.
Approved cases will be resolved through replacement or exchange where applicable.
Please note that minor variations in colour, texture, measurements, embroidery placement, embellishments, beadwork, crystal placement, lace placement, or product appearance caused by photography, lighting conditions, screen settings, manufacturing processes, or handmade detailing do not constitute defects.
RIGHT TO REFUSE
Stellar Signature reserves the right to refuse any exchange request that does not comply with this policy.
CONTACT US
WhatsApp: +971 585262660
Email: stellarexperts888@gmail.ae
Website: www.stellarexperts.ae
By placing an order with Stellar Signature, you confirm that you have read, understood, and agreed to this Delivery, Returns & Exchanges Policy.